Name: Towel Depot
Address: 5607 Palmyra Rd #1381, Pittsford, NY, 14534, US
Telephone: (800) 585-0314
Price range: $$
Rating: 4.1

Question 1

Who does Towel Depot serve?

Accepted Answer

We are a wholesale distributor serving commercial clients including hotels, hospitals, healthcare facilities, salons, spas, fitness centers, restaurants, and other businesses. We specialize in bulk towel orders for high-volume operations.

Question 2

What is your minimum order quantity?

Accepted Answer

Minimum order quantities vary by product. Most items are sold by the dozen or case pack. Contact our wholesale team for specific MOQ information and volume pricing.

Question 3

Do you offer bleach-safe salon towels?

Accepted Answer

Yes! Our salon-grade towels are specifically designed to withstand repeated bleaching. They maintain color and integrity after 100+ bleach cycles, making them perfect for hair salons and barbershops dealing with hair dye and harsh chemicals.

Question 4

What are flour sack towels?

Accepted Answer

Flour sack towels are lightweight (130-150 GSM), lint-free cotton towels ideal for commercial kitchens, restaurants, and janitorial services. They're highly absorbent, quick-drying, bleach-safe, and economical for bulk use.

Question 5

Can I get custom embroidery or branding?

Accepted Answer

Yes, we offer custom embroidery and branding for bulk orders. This is popular with hotels, spas, and fitness centers. Minimum quantities apply. Contact us with your requirements.

Question 6

Do you have different GSM weights available?

Accepted Answer

Yes! We offer various GSM (grams per square meter) weights: Flour sack (130-150 GSM), Salon towels (400-500 GSM), Hotel/spa towels (500-700 GSM), and Premium luxury towels (700-800 GSM). Choose based on your intended use.

Question 7

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, wire transfers, and ACH for commercial accounts. For recurring orders over $5,000, we offer Net 30 payment terms to qualified businesses.

Question 8

Do you offer volume discounts?

Accepted Answer

Yes! Volume discounts apply automatically: 5% off orders $500+, 10% off $1,000+, 15% off $2,500+. For orders over $10,000 or recurring contracts, contact us for custom enterprise pricing.

Question 9

Are prices shown wholesale or retail?

Accepted Answer

All prices on our website are wholesale prices in US Dollars (USD). As a distributor, we offer competitive bulk pricing. The more you order, the lower your per-unit cost.

Question 10

Can I get a quote for large orders?

Accepted Answer

Absolutely! For orders exceeding 1,000 units, custom requirements, or recurring contracts, contact us with quantities and product specifications. We'll provide a custom quote within 1-2 business days.

Question 11

Do you offer payment plans for large orders?

Accepted Answer

For qualified commercial customers with orders over $5,000, we offer Net 30 payment terms after credit approval. New customers may be required to prepay or provide 50% deposit.

Question 12

Are there additional fees for commercial accounts?

Accepted Answer

No account setup fees. However, orders under $250 may incur a small order fee. LTL freight orders to residential addresses may have lift gate and residential delivery surcharges ($150-$175).

Question 13

How much does shipping cost?

Accepted Answer

Shipping is calculated at checkout based on weight, dimensions, and destination. Standard UPS Ground ranges $15-$50. LTL Freight for orders over 500 lbs varies by location. Commercial deliveries with loading docks avoid residential surcharges.

Question 14

What shipping methods do you use?

Accepted Answer

We use UPS Ground for standard orders (under 500 lbs) and LTL Freight for heavy bulk orders (500+ lbs). Our system automatically selects the most cost-effective method based on your order weight and destination.

Question 15

How long does delivery take?

Accepted Answer

UPS Ground: 3-5 business days. LTL Freight: 5-7 business days (requires scheduled delivery). Orders placed before 2pm EST ship same day. After 2pm ships next business day.

Question 16

Do you ship to hotels and commercial facilities?

Accepted Answer

Yes! We ship to commercial addresses nationwide. Businesses with loading docks receive freight deliveries without residential surcharges. Provide loading dock hours and special delivery instructions at checkout.

Question 17

What is LTL Freight and when is it used?

Accepted Answer

LTL (Less Than Truckload) Freight is for orders over 500 lbs. It's cost-effective for bulk shipments. Carrier calls 24-48 hours in advance to schedule delivery. Residential deliveries may incur $150-$175 surcharge plus lift gate fees.

Question 18

Can I track my order?

Accepted Answer

Yes! You'll receive tracking information via email once your order ships. Track in real-time through your customer portal or directly on the carrier's website.

Question 19

What is your return policy?

Accepted Answer

As a wholesale distributor, all sales are final. We do not offer refunds or returns on bulk orders. Please verify quantities, colors, and specifications before placing orders. For defective items, see our defective product policy.

Question 20

What if I receive defective products?

Accepted Answer

We inspect all products before shipping. If you receive defective items, contact us within 7 days with photos and description. We'll review on a case-by-case basis. Approved claims may receive replacement units (not refunds).

Question 21

Can I exchange for a different color or size?

Accepted Answer

Exchanges are not available for bulk orders. As a distributor, all orders are considered final. We recommend ordering samples before placing large orders to verify color, size, and quality meet your needs.

Question 22

What if my order is damaged during shipping?

Accepted Answer

Inspect shipments immediately upon delivery. Note any damage on the delivery receipt. For UPS shipments, file a claim within 24 hours. For LTL Freight, refuse delivery if packaging is severely damaged or open a claim immediately.

Question 23

Can I cancel or modify my order after placing it?

Accepted Answer

Orders cannot be cancelled or modified once placed. We process and ship orders quickly to serve our commercial clients. Please review your order carefully before submitting payment.

Question 24

Do you offer warranties or guarantees?

Accepted Answer

As a distributor, we do not offer product warranties or guarantees. Products are sold as-is. We source quality towels from reputable manufacturers, but cannot warranty performance or longevity.

Question 25

How do I set up a commercial account?

Accepted Answer

Create an account during checkout or contact us through our contact page. Provide your business name, EIN/Tax ID, billing address, and delivery addresses. Approved accounts gain access to Net 30 terms and volume pricing.

Question 26

Do you offer recurring orders for hotels and facilities?

Accepted Answer

Yes! Many hotels, hospitals, and salons set up recurring monthly or quarterly orders. This ensures consistent inventory and locks in pricing. Contact us to set up an automatic reorder schedule.

Question 27

Do you provide invoices for accounting purposes?

Accepted Answer

Yes. All orders include detailed invoices with itemized pricing and shipping costs. Invoices are emailed immediately after order placement and accessible in your customer portal.

Question 28

Can multiple locations share one account?

Accepted Answer

Yes! Set up multiple delivery addresses under one account. Perfect for hotel chains, multi-location salons, or healthcare systems. Manage all locations from a single dashboard.

Question 29

Do you offer dedicated account managers?

Accepted Answer

For accounts with monthly orders exceeding $10,000, we assign a dedicated account manager. They handle custom quotes, expedited orders, and special requests.

Question 30

Do I need an account to order?

Accepted Answer

No, you can checkout as a guest for one-time orders. However, creating an account provides order history, tracking, easy reordering, saved addresses, and access to commercial account features.

Question 31

How do I access my customer portal?

Accepted Answer

Go to thetoweldepot.com/customer/auth and enter your email. We'll send a secure magic link to log in (no password needed). View order history, track shipments, and reorder with one click.

Question 32

How can I contact customer support?

Accepted Answer

Visit our contact page for all inquiries. For urgent shipping questions, call (800) 585-0314 (Monday-Friday, 9am-6pm EST).

Question 33

Do you have a showroom or physical location?

Accepted Answer

We operate as an online wholesale distributor. We do not have a physical showroom. For large accounts, we can mail sample products before you commit to bulk orders.

Question 34

Can I request product samples?

Accepted Answer

Yes! For commercial accounts planning bulk orders, we can send samples of select products. Contact us through our contact page with your business information and which products you'd like to sample.

Question 35

How do I update my delivery address?

Accepted Answer

Log into your customer portal, go to Account Settings, and update your delivery addresses. You can save multiple locations for easy selection during checkout.

Commercial Towel FAQs

Wholesale Orders & Products

Payment & Pricing

Shipping & Delivery

Returns & Order Issues

Commercial Accounts

Account & Support

Need Help with Your Bulk Order?

Additional Resources

Commercial Care Guide

Shipping Information

Customer Portal

Important: Distributor Terms